Friday, November 30, 2012

Enterprise Software Needs Flow And Not Gamification

I don't believe in gamifying enterprise applications. As I have argued before, the primary drivers behind revenue and valuation of consumer software companies are number of users, traffic (unique views), and engagement (average time spent + conversion). This is why gamification is critical to consumer applications since it is an effort to increase the adoption of an application amongst the users and maintain the stickiness so that the users keep coming back and enjoy using the application. This isn't true for enterprise applications at all. This is not only not true for enterprise applications, but gamifying enterprise applications is couterproductive that makes existing task more complex and creates an artificial carrot that does not quite work.

A design philosophy that we really need for enterprise applications is flow. I am a big fan of Mihaly Csikszentmihalyi and his book "Flow: The Psychology of Optimal Experience." I would highly recommend you to read it. Mihaly describes flow as a series of autotelic experiences as an activity that consumes us and becomes intrinsically rewarding. The core intent of gamification is to make the applications a pleasure to use. What people really want is enjoyment and not just pleasure. They are different. Enjoyment is about moving forward and accomplishing something. Enjoyment happens due to unusual investment of attention. It comes from tasks that you have a chance to complete, has clear goals, provides feedback, and makes you lose your self-consciousness.

All the gamification efforts by new innovative entrants that I see seem to be disproportionately focused on "edge" applications since it's relatively easy for an entrant to break into edge applications to beat an incumbent as opposed to redesigning a core application. But most users I know spend their lives using the core systems. They have no intrinsic or extrinsic motivation to use these systems. Integrate flow in these systems to create intrinsic rewards that creates autotelic experiences. Application designers have traditionally ignored flow since it's a physical element that is external to an application, but life and social status extend beyond the digital life and enterprise applications. You get to be known as that finance guy or that marketing gal who is really awesome at work and helps people with their problems to get work done. Needless to say, helping people and getting work done are intrinsically rewarding. Help these people with their core activities and make non-core activities as minimum or transparent as possible. If I am hiking, make my drive to the trail head as easy as possible but make my hike as rewarding as possible. That should be the design principle of how you integrate flow into enterprise applications. Also, focus on perpetual intermediaries; design applications to reduce or eliminate learning curve but introduce users to advanced features as they make progress to increase their productivity on performing repeated tasks. This helps create an intrinsic reward of having learned and mastered a system. As people learn new things they become more complex and unique human beings, and believe it or not, you can influence that in your design of your enterprise software that they spend their lives using it.

Photo Courtesy: Mark Chadwick

Tuesday, November 20, 2012

5 Tips On How To Network Effectively At Conferences

I go to a lot of conferences and quite a few people, including the ones that I mentor, have asked me how they can effectively network at a conference. Here are five simple but effective tips. Start practicing them at local meetups and refine them for large conferences.

Connect before the conference: 

Your networking efforts should start as soon as you decide to go to a conference or even before that. Go through the speaker list and search Twitter exhaustively to find and follow these folks, either directly or via a list. Interact with these speakers on Twitter to ask them meaningful questions. Also ask them if you can have 5 minutes of their time at the conference. Look up on LinkedIn and Plancast to identify who is going to be at the conference. Ask the organizer to send you a list of attendees. Some organizers would happily oblige. If any of these folks sound interesting, follow them on Twitter and reach out to them with a request to see them at the conference. Be specific about why you would want to see them. Do your homework to get up to the speed on some of the topics that you're interested in hearing more about at the conference. Use the conference sessions to enrich yourself and not to educate.

Be smart with your time:

Design your agenda upfront and put the sessions that you want to go to on your calendar. Spend your time wisely by not going to too many sessions. On an extreme, for certain conferences, I would suggest not to go to any sessions, at all. Differentiate between content and inspirational sessions - ask yourself why you are there. Once you sit down, you're in a zombie mode receiving content. Some speakers and panelists are good and some are not. Don't hesitate to leave or join a session in the middle. I closely monitor my Twitter stream in real-time based on a conference hashtag. If I see tweets from people praising other sessions, I walk out and go there. For asking questions, the worst time to approach a speaker is right before and right after the session. You're competing for his/her attention. Find (don't stalk) the person later on during a conference and follow up with your questions. I have sent emails to the speakers after the sessions and have received great responses.

Don't waste your time watching pitches of a vendor in the exhibit area or talking to a marketing guy/gal for the purposes of gathering information. You should research the products of vendors ahead of time and have a list of exhibits that you want to visit. Write down what you want to know and who you want to meet. Go to the booth and ask them those specific questions or demand to see a specific person. Even better, set up appointments ahead of time. If they can't answer your question or if you don't get to see the person you wanted to see, leave your business card and ask them to reach out to you. Don't become a victim of meaningless marketing and a sales pitch. Your time at a conference is far more valuable than that.

Don't miss coffee breaks and cocktail receptions:

Meet any and all people you can. Have meaningful conversations. Offer them to help and ask for help. The experts don't become experts merely based on what they think; they extensively collect information from other people and synthesize that to form a point of view. Ask yourself how you might be able to help them so that they can help you. Use your smartphone to send them a LinkedIn invitation while you are at the conference and take some notes of the conversation that you had. I typically use the back of the business card (that I receive) to take notes. Use Highlight to instrument and take advantage of serendipity.

Do not run out of business cards:

I have come across people during a conference telling me they don't have their business cards. If they are not lying, it's just ridiculous. You should never run out of business cards at a conference, ever. Keep them in your bag and keep them in your coat pocket. I even have a designated coat pocket to keep my business cards so that I don't have to shuffle things to look for one. I also use another designated pocket to collect business cards that I receive. I also keep a pen in my coat to take notes on the business cards. I keep two sets of business cards, on that has my cell phone on it and the other that has my land line on it. I never use my landline to take any incoming calls, only voicemail. If you want the person to call you, give them the ones with the mobile number on it. If not, give them the other card. Instead of a landline number you can also use a Google Voice number. Print a small QR code on your business card that directs people to your website which could be your LinkedIn page, page, or your blog. Make it easy for people to find you and know more about you. Needless to say, you should have a fairly detailed profile on the internet before you decide to go to a conference. If your company doesn't allow you to print your personal social media details on your company business cards, keep two sets of cards - the business as well as the personal.

Follow-up after the conference: 

This is the biggest mistake that I always see people make. Once you're back from a conference, you have only accomplished 50% of your task. Follow up with all the people whom you met. Send them emails with enough relevant information to jog their memory. The influential people meet a lot of people during a conference. So, don't just say hi, but go back to you notes and refer to a very specific conversation you had with them. Ask them if it would be okay to follow up with them. Typically no one says no, but you should ask. This gives you a right to send them a second email. Do NOT call them even if you have their phone number. That's what sales people do. Some people scan the business cards they receive using cloud-based services such as Cloud Contacts. If it works for you, do it. I don't.

Read the analysis and coverage of the conference by thought leaders and bloggers i.e. do read what I write :-). Compare and contrast your views. Comment on their blogs and tweets and continue interacting with them. Even better, create a Storify of what you liked the most. Use delicious to tag all the research material that you went through. Share your delicious tags on Twitter and let people add to it.